Here are some common troubleshooting issues in the platform and their solutions.
Dashboard Issues
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Missing Sections/Features:
- Ensure Correct Login: First, make sure you are logged into the correct account. Double-check the email and password you used to log in.
- Refresh the Page: Sometimes, simply refreshing the page can resolve display issues. Press F5 or click the refresh button on your browser.
- Clear Browser Cache: If refreshing doesn't work, try clearing your browser cache and cookies. This can resolve issues caused by outdated or corrupted files.
- Check User Permissions: Ensure you have the appropriate permissions to view the missing sections. If you are an admin, verify that your role grants access to all necessary features. Verify that the feature you're looking for is included in your license.
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- Contact Wethos AI Support: If the issue persists, contact Wethos support for further assistance. Provide details about your account and the specific sections that are missing to help expedite the resolution process.
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Notifications Not Appearing:
- Check Notification Settings: Navigate to your profile settings and ensure that notifications are enabled. Verify that the types of notifications you want to receive are checked.
- Browser and Device Settings: Make sure that your browser and device settings allow notifications from Wethos. Some browsers and devices have settings that can block notifications.
- Clear Browser Cache: If you are still not receiving notifications, try clearing your browser cache and cookies, as this can sometimes resolve notification issues.
- Update Browser and Device Software: Ensure your browser and device software are up to date. Outdated software can sometimes cause functionality issues.
3. Wethos Copilot Not Responding:
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- Verify License: Ensure you have a Pro or Leader license, as Wethos Copilot is only available to users with these licenses.
- Stable Internet Connection: Make sure you have a stable internet connection. An unstable connection can prevent Wethos Copilot from responding.
- Browser Compatibility: Check that you are using a compatible browser. Wethos Copilot may not function correctly on unsupported browsers.
- Clear Browser Cache: Try clearing your browser cache and cookies to resolve potential conflicts or outdated data that may be causing the issue.
- Disable Browser Extensions: Some browser extensions can interfere with the functionality of Wethos Copilot. Try disabling extensions to see if this resolves the issue.
- Contact Wethos AI Support: If Wethos Copilot still does not respond, contact Wethos support for assistance. Provide information about your account, the browser you are using, and any error messages you have received to facilitate troubleshooting.
By following these detailed steps, you can address and resolve common dashboard issues effectively. If problems persist, Wethos support is always available to help ensure a seamless experience with the platform.