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Activating an expired account

Admin

Extend expiry and resend a reactivation link.

Open the Admin view

The menu that opens from your profile picture, with Admin highlighted

Find the expired member

Identify the member with an Account Status listed as Expired.

The Manage Members page, with Expired shown in the Account Status column

Open their status

Click View Status.

The three-dot menu next to an expired member, with View Status highlighted

Extend their expiry

Click Extend expiry to give your member the opportunity to reactivate their account.

The Account Status dialog, with the Extend expiry button

What the member receives

The member receives an email from no-reply@wethos.ai and has 14 days to reactivate their account using the link.

The welcome email the member receives, with the Get Started Now button

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